Return Policy

FetchMode Return & Refund Policy

At FetchMode, we want you and your furry friend to love our products. If you're not 100% satisfied with your purchase, we’ve got you covered!

Returns & Exchanges

  • Timeframe: You may return unused and unopened items within 30 days of delivery.
  • Condition: Items must be in their original packaging, unused, and in the same condition as received.
  • Non-Returnable Items:
    • Used or damaged products (unless they arrived damaged).
    • Final sale or clearance items.
    • Personalized or custom-made items.

How to Start a Return

  1. Email us at fetchmode.co@outlook.com with your order number and reason for return.
  2. We’ll provide return instructions and a shipping label (if applicable).
  3. Once we receive and inspect your return, we’ll process your refund or exchange.

Refunds

  • Refunds are issued to the original payment method within 5-7 business days after approval.
  • Shipping costs are non-refundable unless the item is defective or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery. We’ll replace the item or issue a full refund at no extra cost.

Exchanges

Need a different size or color?—just return the original item first. We offer free exchanges within 30 days.