Return Policy
FetchMode Return & Refund Policy
At FetchMode, we want you and your furry friend to love our products. If you're not 100% satisfied with your purchase, we’ve got you covered!
Returns & Exchanges
- Timeframe: You may return unused and unopened items within 30 days of delivery.
- Condition: Items must be in their original packaging, unused, and in the same condition as received.
-
Non-Returnable Items:
- Used or damaged products (unless they arrived damaged).
- Final sale or clearance items.
- Personalized or custom-made items.
How to Start a Return
- Email us at fetchmode.co@outlook.com with your order number and reason for return.
- We’ll provide return instructions and a shipping label (if applicable).
- Once we receive and inspect your return, we’ll process your refund or exchange.
Refunds
- Refunds are issued to the original payment method within 5-7 business days after approval.
- Shipping costs are non-refundable unless the item is defective or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery. We’ll replace the item or issue a full refund at no extra cost.
Exchanges
Need a different size or color?—just return the original item first. We offer free exchanges within 30 days.